Epson TW3800 color problems HELP

[brianos]

When i watch a movie in full screen not with the black top and bottom stripes.

On the top of my screen.
I see a magenta strip about 2 inches wide over the hole length of the screen and at the bottom of the screen a cyan strip about 2 inches wide over the hole length of the screen. The rest of the movie are perfect colors and scharpness are top.

Anybody know what the problem is??? only 700 hours burning time

[albriscoe]

Hi Brianos

that to me sounds like an optical block problem (panel alignment), i`ve read about this before.

is your pj not under warranty, epson should have a 3 yrs european warranty and as far as I know its an onsite swap out one as well.

Give them a call and see what they say

keep us posted as to the outcome

Al

[brianos]

I tough so but was not sure.

The PJ is still under warranty i give them a call tomorrow.

Thanks

[albriscoe]

yeah thats definatley your best bet Brianos

keep us posted on the outcome.. Al

PS. as I understand they could possibly simply replace yours with another one, I read also that they usually leave a re-furbished unit so check it over first and make sure you`re happy with it before the engineer leaves.

[brianos]

First i will see how good the Epson warranty is in Belgium.

Lets hope its first class.

I am always a bit afraid of warranties.

I keep you guys posted of the outcome

[brianos]

Got the PJ back today it's the same PJ they prepared.

Al problems are gone works fine now.

One thing ho bothers me the lamp counter is set to 0 hours.

Iphone them up and they say the software was replaced but no new lamp.What they mean with software replaced beats me??

Now i have to count my 700 hours +0(no problem the Pj works fine now)

Epson service very friendly on the telefoon .

Next day the PJ was picked up and exactly 10 working days later i got it back as was told on the phone.

In Belgium you don't get a replacement when they come to pick up your PJ for repairs.

Now movie time

[albriscoe]

great news then Brianos

its nice to know that epson gets things sorted although I don`t know why it isn`t a swap out one like ours in the UK

main thing though its sorted now so get some enjoyment out of it now

Al