Denon AV Receiver Fault

[Pav]

my av receiver optical sockets (at back of unit) have been damaged accidentally. So I arranged for the unit to be returned to Hughes Electrical (from who I bought it) and they sent it back to denon engineers.

Hughes electrical have had it now returned back to them and have been informed that these can not be repaired under the one year warranty as the damage has been caused by me (rather than a fault developing). phoned up hughes to discuss this and they read the report from denon to me over the phone saying that the cables I bought seemingly are not the right size for the sockets (these are optical cables). it can be repaired but will cost over 200 quid (and i can get a 7.1 receiver for 279 quid online.)

so therefore is it worth me contacting denon and claiming that this could also be attributed to a design flaw and seeing if i can persuade them to get it repaired, or buy a replacement elsewhere.

the cables on the current unit have to be held in place by a sticking agent (blu-tac) and even then are very sensitive!!

sorry for long post.

[chelsea.tone]

What cables did you use and how did you damage it ?

[Muad'Dib]

Can't you just use the coax instead?

[Pav]

Can't you just use the coax instead?

problem is the ps3 doesn't have a co-axial socket nor does the sky hd box.

i will use one of the co-axial sockets for the panny when it arrives but can't for others.

What cables did you use and how did you damage it ?

do you mean make of cables or cable type? there are little flaps that protect the unit sockets ahen nothing plugged in. on back of unit there are two optical sockets and on one of these the flap has fallen off and is still there on other, but on both sockets the cablea can only be held in place with a thin line of blu tack around cable plug

[Muad'Dib]

Then can't you use an Optical to co-axial converter?

http://www.maplin.co.uk/Search.aspx?...source=15&SD=Y

[Pav]

cheers mate excellent idea.

[Dark Knight]

I had the same problem with My Sony ES, Cheap cables stayed in fine, but heavy guage ones would not stay in, and one of the dust flaps also fell off..... I wonder if they get them from the same supplier as Denon

[Pav]

got the unit back today and it's now in worse condition then when i sent it for repair.... av receiver kn0b has broken off.

[Dark Knight]

OMG What have Denon said about it ??

[Pav]

what do you mean? denon couldn't fix the damaged optical sockets and have only just emailed the company i bought unit from about this latest problem

[Dark Knight]

Sorry, When you just stated " got the unit back today and it's now in worse condition then when i sent it for repair", i thought you had sent it back to Denon for repair

Who broke the kn0b off then ??

[Pav]

Sorry, When you just stated " got the unit back today and it's now in worse condition then when i sent it for repair", i thought you had sent it back to Denon for repair

Who broke the **** off then ??

i dont know, have emailed hughes electrical stating that it was damaged in transit/by Hughes ppl. not sure if i am going to be covered for this but if not am pretty fed up with denon about this, their equipment sucks.

won't buy from them again ever

[Dark Knight]

Sounds a lot of grief, it surprises me of Hughes, i have used them personally for Donkeys years, never a spot of Trouble.........

[chelsea.tone]

Doesn't say much for Denon build quality or lack of

[Pav]

Sounds a lot of grief, it surprises me of Hughes, i have used them personally for Donkeys years, never a spot of Trouble.........

It's not Hughes' fault they're just the middle men. it's denon's poor manafacturing in their products that's the problem.

chelsea.tone "Doesn't say much for Denon build quality or lack of"

exactly... very very shoddy!